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This website is for people who run or are in the process of developing a single point of contact (SPOC) for people with English language (ESOL) needs. I hope you will find the website useful. It is intended to support models in different phases of development, and the people behind them. I hope to share with you resources, news, ideas and reflections from my time managing a SPOC, and I invite you to do the same in the discussion forum. You are also, most welcome to submit a featured article for the blog. 

I coordinated and managed the first ESOL Advice Service. I have also advised central government on ESOL coordination, and worked for and with a number of other local authorities across England in developing SPOCs.


Over the years, I have learnt a good deal, and am very happy to share my experiences, advise and support other SPOCs in developing similar and superior models. For more substantial work, I am available on a consultancy basis.

Please bear in mind that the views and opinions expressed on this site are those of the author's alone, and do not necessarily reflect the official policy or position of any of the organisation I am or have been employed by. 

Best wishes,



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